V12my Privacy Policy — User Data Protection
V12my takes every user's privacy seriously. This policy clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Last updated: 2026
Information We Collect
When you register or use the v12my platform, we may collect various types of information depending on how you interact with our services. The categories of information collected are as follows:
- Account information: Your full name, date of birth, email address, phone number, and username registered when you created your account.
- Payment information: Details related to the payment method you use, including deposit and withdrawal transactions in MYR (RM). Full card numbers or bank account details are not stored directly on our servers — payment processing is handled by registered third-party payment processors.
- Device and browser information: IP address, device type, operating system, browser version, and screen resolution. This information is used to ensure the platform functions properly on your device.
- Usage data: In-platform activity records such as games played, session duration, bets placed, and interaction history with the interface.
- Cookies and tracking technologies: We use cookies to maintain login sessions, save personal settings, and understand platform usage patterns for service improvement purposes.
How We Use Your Information
All information collected by v12my is used solely for legitimate purposes directly related to providing our services to Malaysian users. The primary purposes for using this information are:
- Processing account registrations and verifying user identities to ensure platform security.
- Processing financial transactions including MYR deposits and withdrawals securely and accurately.
- Sending important notifications related to your account, transactions, and platform updates via email or in-app.
- Enhancing your experience by personalising the interface and content based on your usage patterns.
- Detecting and preventing fraudulent activity, account misuse, or unauthorised access attempts.
- Complying with applicable laws and regulations in Malaysia, including financial transaction reporting requirements where required by the relevant authorities.
V12my does not use personal user information for any third-party marketing purposes without your explicit consent.
Cookies, Storage & Data Security
Cookie Policy
The v12my platform uses cookies — small text files stored on your device — to keep core platform functions running smoothly. Session cookies keep you logged in throughout your session, while preference cookies save your personal settings such as language and display layout. You can disable cookies through your browser settings, but this may affect certain platform features.
Data Retention
Personal user information is stored on servers protected by strict access controls. Data retention periods depend on operational and legal requirements — active account data is retained for as long as the account remains active, while closed account data is kept for a period determined by compliance requirements before being securely deleted.
Technical Security
V12my uses industry-standard encryption technology to protect user data during transmission and storage. Access to personal user data is restricted to personnel who require it to carry out their duties, and all access is logged and monitored on a regular basis.
Sharing Information with Third Parties
V12my does not sell, rent, or disclose personal user information to third parties for commercial purposes without user consent. However, there are certain situations where sharing information is necessary:
- Payment processors: Information required to process financial transactions is shared with approved payment processors, who are bound by confidentiality agreements and strict data security standards.
- Legal requirements: We may be required to disclose certain information to Malaysian authorities if mandated by law, court order, or valid legal process.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate law enforcement authorities.
In all of the above situations, v12my ensures that only the minimum necessary information is shared, and recipients are bound by appropriate confidentiality obligations.
User Rights, Policy Changes & Contact Us
Right of Access, Correction & Deletion
As a v12my user, you have the right to:
- Access personal information we hold about you by contacting our support team.
- Correct any inaccurate or outdated information through your account profile settings or by submitting a request to customer support.
- Request deletion of your account and personal data, subject to data retention requirements mandated by law. Deletion requests can be submitted via our support email.
Changes to This Privacy Policy
V12my reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clear update date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection, please contact the v12my support team by email: [email protected]
You may also refer to the FAQ for additional information, or check our Terms & Conditions to understand the full framework of your agreement with the v12my platform.